Pulse Cleaning Services Monitoring System
At the heart of any good cleaning company there has to be an effective and reliable quality control system, without this all the promises in the world would amount to nothing.
Here at Pulse Cleaning Services we know that our system works and works well which is demonstrated through our enviable customer retention.
Unlike many of our competitors we don't rely on our customers to tell us if we are doing a good job. We take full ownership of our services and constantly monitor and measure our performance.
Our fully trained and experienced supervisors and managers carry out weekly inspections to ensure that our standards are always maintained. The findings are carefully analysed to see if there are any areas which we need to pay extra attention.
In other words: "We set the standards so that you don't have to!"
Our employees are the lifeblood of the company and we go to great lengths to ensure that we recruit the right people and support them with good training as this forms a major part of our quality control process.
All our staff undergo basic training in health and safety, cleaning techniques, chemical usage, COSHH regulations and because we are corporate members of the British Institute of Cleaning Science (BICSc) all our staff are encouraged to attain BICSc. level one competence
Wherever possible, we promote people from within our company, this builds up mutual trust and respect between employer, and employee and results in a committed and motivated workforce. We also operate our own incentive scheme in order to encourage staff and career development for all employees.
"We take care of our staff; they take care of our customers"
It's not just about excelling at cleaning, for us that's standard practice. Our customers need to be confident that our staff are honest and can be trusted to look after their premises as though they were their own.
Key access jobs are only reserved for existing employees that have already proved their integrity.
All our staff are neat in appearance dressed in company overalls marked with the company's logo and carry a photographic ID badge...
The company policy is to undertaken identity checks including:
Employers Liability £10 million
Public & Products Liability £5 million
Many businesses already recognise the potential commercial benefits of environmental good practice.
When asked to consider whether a link existed between green behaviour and key business benefits, these results emerged:
• 72% agreed that good practice benefited customer relations.
• 57% agreed that good practice could reduce operating costs.
• 54% thought that good practice could improve competitiveness.
• 46% agreed that good practice could help to win orders.Statistics are from the SME-Environment survey conducted with 785 businesses across 28 industries.
Pulse Cleaning Services is a corporate member of the British Institute of